Order Confirmation Letter Template

An order-confirmation letter reassures the customer their purchase is received and sets delivery expectations.

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[[Company Name]]
[[Date]]

[[Customer Name]]
[[Customer Address]]

Dear [[Customer Name]],

Thank you for your order. We have received and confirmed:

Order [[#]] — [[product / service]], quantity [[n]], total [[amount]].
Expected [[ship / delivery date]]: [[date]].
Shipping to: [[address]].

You will get a tracking update on [[date]]. Questions? Reply to this email or call [[phone]].

Sincerely,
[[Company Name]] Customer Team

What to fill in

The order number and items
Expected ship or delivery date
The shipping address on file
Your support contact

Tips

Send it the same day the order is placed.

State the delivery window, not just "soon".

Include a human support contact.

FAQ

Is email confirmation enough legally?

For most consumer sales, a prompt email confirmation is standard and sufficient; keep the record.

By Tracy Walsh, business writing coach

Order Confirmation Letter Template

Copy this template

What to fill in

Tips

FAQ

Is email confirmation enough legally?

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