Policy Change Notice Template

A policy-change notice tells customers or staff about a new rule or process.

Copy this template

[[Organization Name]]
[[Date]]

[[Audience — Customers / Team]]

Dear [[Audience]],

From [[effective date]], our [[policy, e.g., returns / remote-work]] policy changes:

- [[change 1]]
- [[change 2]]

Why: [[brief reason]]. What stays the same: [[reassurance]].

Full details: [[link / enclosed]]. Questions to [[contact]].

Sincerely,
[[Sender Name]]

What to fill in

The policy changing
The effective date
The key changes
Where to read the full policy

Tips

Lead with the date it takes effect.

Explain the why to reduce pushback.

Point to the full text, don't paste it all.

FAQ

How much notice is fair?

Enough to adapt — 30 days for customers, aligned with employment terms for staff.

By Tracy Walsh, business writing coach

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